InfoSnap FAQs

How do I get started?

For returning students, click on the unique link with your student's Snapcode that was provided to you directly via email. 

What’s a SnapCode?

By clicking on the unique link received via email, you are automatically entering your student's Snapcode. The Snapcode is like a key to your child’s Returning Student Registration for the upcoming school year. You should receive a unique Snapcode or Snapcode link for each child. 

Should I create an account? 

If you’ve never completed an online Returning Student Registration with InfoSnap, you should create an InfoSnap account. This allows you to securely save your work and come back at a later time if necessary. You can use your email address or cell phone number.

If you already have an account, you can sign in and complete the form. (You should use the same account to complete forms for multiple children.)

Do I have to answer all the questions? 

Questions marked with a red asterisk (*) are required.

What if I make a mistake? 

If you would like to make a change, click on the underlined field or click “< Prev” to return to a previous page.

I’ve completed the form, now what? 

When you have finished entering your information, click “Submit.” This will send all of the information you’ve entered to the school. If you cannot click on this button, you will need to make sure that you have answered all required questions.

What if I have more than one student in the district? 

Do I need to do this for each child? Yes, because you’ll need to provide information that is specific for each child. We recommend that you submit one Returning Student Registration and then start another – this will allow you to “snap over” shared family information, which will save you time. 

I don’t know what a question is asking. 

You can contact Pelham City Schools at 205.624.3701 or email kbarber@pelhamcityschools.org to ask any general questions about the form or the Returning Student Registration process.

Help! I’m having technical difficulties.

For technical support, visit infosnap.zendesk.com or click “Contact Us” from any InfoSnap page.