PowerSchool FAQs

How do I get started?

For new students, click the online registration link on the New Students page. If you have not completed online registration before, follow the steps to create a PowerSchool account for your household. 

For returning students, click the online registration link on the Returning Students page. Enter the SnapCode associated with your student and follow the prompts. 

Please note: If you created an InfoSnap account in previous years, you will use the same email address and password associated with that account to sign into PowerSchool.

What’s a SnapCode?

The SnapCode is like a key to your child’s Returning Student Registration for the upcoming school year. You should receive a unique SnapCode for each child. 

Should I create an account? 

If you’ve never completed an online Returning Student Registration with PowerSchool (formerly InfoSnap), you should create a PowerSchool account. This allows you to securely save your work and come back at a later time if necessary. You can use your email address or cell phone number.

If you already have an account, you can sign in and complete the form. (You should use the same account to complete forms for multiple children.)

Do I have to answer all the questions? 

Questions marked with a red asterisk (*) are required.

What if I make a mistake? 

If you would like to make a change, click on the underlined field or click “< Prev” to return to a previous page.

I’ve completed the form, now what? 

When you have finished entering your information, click “Submit.” This will send all of the information you’ve entered to the school. If you cannot click on this button, you will need to make sure that you have answered all required questions.

What if I have more than one student in the district? 

Do I need to do this for each child? Yes, because you’ll need to provide information that is specific for each child. We recommend that you submit one Returning Student Registration and then start another – this will allow the site to copy shared family information on each student's form, which will save you time. 

I don’t know what a question is asking. 

You can contact Pelham City Schools at 205.624.3700 or email kbarber@pelhamcityschools.org to ask any general questions about the form or the Returning Student Registration process.

Help! I’m having technical difficulties.

For technical support, visit help.powerschool.com or click “Contact Us” from any PowerSchool page.